Privacy Policy

Last updated: April 17, 2026

1. Introduction

Roma Courts Serviced Apartments ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal data:

Contact information — name, email address, phone number (via contact forms, reservation inquiries, and the chat widget)
Booking details — check-in/check-out dates, room preferences, number of guests
Device and usage data — IP address, browser type, pages visited (via cookies and analytics)
Communication records — messages you send us via our contact or chat forms

3. How We Use Your Data

We use your personal information to:

Process and respond to reservation inquiries
Communicate about your booking or stay
Improve our website and services
Send promotional offers (only with your consent)
Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect data:

Google reCAPTCHA — for spam protection on forms (subject to Google's Privacy Policy)
Google Maps — for displaying our location
Booking platforms (Booking.com, TripAdvisor, Hotels.com) — linked for reviews and reservations

5. Cookies

Our website uses cookies to enhance your browsing experience, remember preferences, and analyze traffic. You can disable cookies in your browser settings, though some features may not function optimally.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Inquiry data is typically retained for up to 24 months.

8. Your Rights

You have the right to:

Access, correct, or delete your personal data
Withdraw consent for marketing communications
Request a copy of data we hold about you
Lodge a complaint with a data protection authority

9. Contact Us

For any privacy-related inquiries, please contact us at:

Email: reservations@romacourts.com
Phone: +254112376820
Address: Kilimani, Nairobi, Kenya